You've received your credentials in the mail. Hooray! Next step is registering and activating them before you get to the festival.
1. After installing the official Coachella app, you can navigate to the activation page by visiting the Navigation menu in the upper left corner of the app. From there, click on the Activate icon.
If the Activate Now button is present, tap the button.
2. Next, read the disclaimer and hit Continue. Then you will need to choose which weekend your wristband is before activating it. Then, enter the 6-letter character code on the backside of your wristband RFID chip, as well as your email, first and last name, and other info. You will have to lift the wristband away from the backside of the wristband saddle to view the 6-letter character code. Agree to the terms and conditions, then hit Submit after filling out all fields to complete the activation process.
Congratulations! You have now registered your wristband and are ready to enter the festival.
Please make sure all software is up to date, delete the app and re-download. This should solve the issue.
Wristbands can only be registered to one email - each person should register their wristband to their own information.