Order cancellations can occur for one of two reasons.
- The order was on the payment plan and was not paid within the 10-day window (more details in our Help Center HERE)
- The order contained passes that went past the pass limit for Coachella
- If your order was cancelled for being over the pass limit, refunds will process within 3-5 business days after your cancellation processes.
- This also applies to multiple passes purchased in hotel/Lake Eldorado packages, see below.
Stipulations for pass limit restrictions agreed upon at time of purchase are as follows (and can be found on the Coachella website HERE)
- The pass limit is 2 total (of any combination other than with hotel packages or Lake Eldorado 4 person tents)
- Going over the limit in any combination of orders/passes is subject to order cancellation at anytime without notice. *(not talking about 4 person packages)
- Any additional passes purchased alongside a hotel package/Lake Eldorado tent are subject to cancellation
- Yes you may buy 2 passes for each weekend, but they must be in two separate orders.