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Hangout Music Festival: How do I update my card or make a payment?

If you would like to update your ezPay™ Payment method at any time, please follow the steps below:

1. Visit the festival's main website by clicking HERE

2. Act as if you were going to purchase more passes by clicking on "Buy Passes" in order to access the shopping cart page.

3. Once on the shopping cart page, click on "My Account" and log into your account.


4. The first thing you will see once signed in to your account will be your orders page. 


5. Select the corresponding order that you wish to update your card information on. You can use the order number or date of purchase as reference.

5. Once you have selected the correct order, you will be presented with the image below. Select Payments to proceed to make a payment or update your card information.



 7. You will then be presented with the option to either make a payment, update your card, or update the billing information for your newly updated card. 

8. After updating your card, you can choose to process a payment. Always ensure you are processing a payment to the correct card (check the type of card and the last 4!) Also ensure that you have correctly chosen to make a single payment or pay in full.

(Keep in mind if your newly updated card fails it is most likely due to having an incorrect billing address associated to it).


9. Last step in this process is to select "Process Payment" and you will have successfully updated your card and processed a payment. 











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