How can we help?

Follow

How do I update my shipping address?


The shipping address of your order may be adjusted at any time before the festival, as long as:

  • Your order has not already shipped
  • The festival is still shipping passes
  • You have completed your EZPay payment plan

Your credentials are automatically mailed to the billing address of the card you used at the time of purchase unless you state otherwise. If you would like to change your shipping address after your order is processed, you may do so by following these steps: 

 

Navigate to the website of the festival for which you purchased tickets, and act as if you were going to purchase tickets. This will vary depending on the website, but once you reach the shopping cart the steps are identical.

1. Visit the festival's shopping cart and click on My Account

My_Account_Button.png

2. Enter the information you used when you originally purchased your order, whether it be via email or Facebook, and click "Log In."

Login_Modal.png


3. After logging in, you will see your order history. Click the arrow next to your order.

Order_History_Shipping.png

4. Click on the Delivery tab, and fill out your shipping information. Don't forget to click the update button at the bottom to finalize your information!

Update_Shipping_Info.png

Was this article helpful?
2 out of 18 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.

Pick your festival