How can we help?


My order was cancelled while on ezPay™. Why did this happen?

ezPay™ Payment Plans can be cancelled when they are in default, IE when they are behind on payment. 

Once an order is cancelled it is unable to be reversed. Please be sure to keep up with your payments and to update payment information when necessary. Information on how to do so can be found HERE.

Cancellation policy varies per festival, so refer to the festival's website for more information regarding specifics.


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