How can we help?


What are the extra $1.00 charges on my account?

You may see an temporary authorization charge of ~$1.00 after purchasing or attempting to purchase tickets. This charge occurs because our system checks the validity of your payment source by verifying criteria such as the purchasing information matching what your bank has on file (name, card number, billing address, etc.), available funds in the account, and/or whether or not the credit card/ associated bank account is currently active. This charge is temporary and will be removed from your charge statement in 3-5 business days.

Please note that if you try to process the transaction more than once, you may also see more than one temporary authorization charge on your account.


Was this article helpful?
1 out of 4 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.

Pick your festival