How can we help?


My order was sent to an incorrect address. How will I receive it?

We understand that life happens, and it can be easy to forget certain things like updating shipping addresses. Not to fear! You have a few options for receiving your tickets.

1. Check with the company that is handling the delivery of your package (UPS/USPS). Sometimes orders may take time to update their shipping status or are held for a certain period of time before they are returned to the sender. It may possible to reroute your package as well.


2. If your package is unretrievable, you can also switch your order to Will Call at no charge. Will Call sets your order to be picked up at the festival's box office upon arrival. You will need to bring a valid government issued ID along with your Order Number to be able retrieve your order. Your order number is located on the Order Confirmation sent to your email at the time of purchase.

If you would like to switch to Will Call, please CLICK HERE to select your festival and contact us directly, and a Ticket Purchase Support representative will be more than happy to help. 


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